Data-Driven Digital Product Design | Discover, Design, Manage, Implement
2021 - Current
Engagement Manager (UX) - TCS
I currently work with TCS's Customer Transformation practice, helping clients solve customer experience and marketing challenges with cutting edge digital solutions. Working across multiple industries with diverse account teams, I manage creative projects through discovery, ideation, and implementation, including web and mobile applications to strategic customer experience design.
2015 - 2021
Senior Manager (UX) - PwC Digital
Lead UX efforts of a variety of data-driven applications across a wide range of sectors, including Insurance, Aviation, Cyber Security, Risk Assurance, Legal, Energy, and Healthcare. Roles include: Research, Ideation, UI Design, Data Visualization, UX Build Leadership.
2012 - 2015
UX Architect Lead - Ingenta (UK)
Served as the primary UX Architect of this international content solutions company based in the UK. Specializing in the academic sector, Ingenta covers the publishing process from end to end with advanced enterprise production systems, audience development and SaaS content delivery software. Roles included: UX Leadership, User Research (video sample), UX/UI Design, UX Implementation.
2011 - 2012
Senior UX Contractor - Blue Cross/Blue Shield Massachusetts
Supported the lead IA and UX team to produce and enhance dynamic web solutions for BCBS’s 2.7 million+ customers. Duties included requirements-gathering, project management, heuristics evaluations, user-testing, site-mapping and creating both low- and high-fidelity prototypes. Designed a custom KPI system for the marketing team and a dental plan comparison tool for BCBS’s brokers.
2000-2011
Principal UX Designer, Embolden
Served for eleven years as principal designer/UX architect at this award-winning digital communications group specializing in tools for non-profits and community foundations. Played a vital role in growing the firm from locally-focused web design company into a full-service digital agency serving a robust roster of national clients. Role included: UX leadership, user research, requirements gathering, wireframing, UX and UI design.